BioLight Helios System Luxury 4-Color Full-Body Red Light Wellness Bed (Biolight)

Shipping is quoted at checkout. It is calculated from your address and the system you order rather than being free, and we can confirm your exact cost in writing before you order. BioLight ships directly from its own facility and our team tracks every order through to delivery.

Parcel systems. Shine, ReCharge, ReStore, Beam and the Cocoon ship as standard insured parcel by UPS, FedEx or USPS. Orders are processed within 1 to 2 business days and delivery typically takes 3 to 7 business days from the ship date.

No appointment or freight dock is needed, and you get tracking by email once it leaves the facility.

Freight systems. ReJuvenate, Arc, Adapt, Apex, Helios and the Aether Chamber run from 65 pounds to more than 800 and ship palletized by freight carrier.

Your Recovery Specialist confirms your delivery window in writing before the order ships. Commercial systems are built and staged to order and lead times vary by model, so call us first.

Preparing for a freight delivery. Standard freight delivery is curbside. Measure doorways, hallways and turns before delivery day and have help available, because these are not a one person carry.

If your site needs inside placement, a liftgate or a scheduled appointment window, tell us before you order.

Report any damage within 48 hours. BioLight requires damage to be reported within 48 hours of delivery, with photographs.

Photograph the outside of the carton or pallet before you unpack, then anything damaged inside. On a freight delivery also note the damage on the delivery receipt before the driver leaves, and do not sign a clean receipt if anything looks wrong.

Email the photos to us and we will handle the claim for you. Reports made after 48 hours may not be accepted.

Where it ships. Alaska, Hawaii and outside the contiguous states are not available at standard checkout; call (888) 500-5675 for a custom quote.

Please double check your address, because orders returned for an incorrect address may incur reshipment charges.

How long. BioLight covers defects in materials and workmanship under normal use, for the original purchaser from the purchase date.

Coverage runs 5 years on the Adapt, Apex, Arc and Helios Systems and 3 years on the Aether Chamber, Beam, Cocoon, ReCharge, ReJuvenate, ReStore and Shine, each with a 60 day trial period.

What is covered. At its discretion, BioLight repairs or replaces the product with a new or refurbished unit of equal or greater value.

The replacement carries the remainder of the original warranty period.

What is not. Misuse, unauthorized repairs, improper storage, normal wear, cosmetic damage, power surges, water or fire damage, and lost or stolen products. The warranty is non-transferable.

Register your device. BioLight may require registration to activate coverage; we send the link after delivery.

Shipping on claims. BioLight covers shipping on verified warranty claims. If a returned unit is inspected and found to be working properly, shipping costs including the return are yours.

30 days from delivery. Items must come back unused and like new in the original packaging with all components, accessories and documentation.

Keep the original crate or carton until you are certain you are keeping the unit, because freight class systems cannot be returned safely without it.

What a return costs. A 20 percent restocking fee may be deducted from your refund, and return shipping is the buyer's responsibility.

The shipping you paid at checkout is not refunded on a change of mind return. On the large freight systems return transport is a significant cost, and we will give you a realistic figure before you commit.

Damage on arrival is not a return. If your unit arrives damaged, do not start a return: it is handled as a freight or carrier claim and it costs you nothing.

Photograph everything and email us within 48 hours of delivery.

BioLight's 60 day trial is separate. BioLight offers a 60 day trial period on its devices directly. That is a manufacturer program, separate from our 30 day return window.

If you are past 30 days and want to explore it, call us and we will contact BioLight on your behalf and tell you honestly what is possible.

Warranty claims are separate. A defect that appears after the return window is covered by the manufacturer's warranty rather than a return.

To start a return. Call (888) 500-5675 with your order number and we issue a Return Authorization number and full instructions.

Do not ship anything back before you have one, because deliveries received without an RA will be refused. Refunds are issued within 5 to 7 business days of the unit being received and inspected.