Dundalk LeisureCraft CT Element Studio | 4-Person Indoor Sauna (64x84)

Built to order in Ontario, freight included. Your unit is handcrafted to order in Melancthon, Ontario and ships by insured LTL freight. Freight and all cross border charges are included in the price, so there is no separate shipping cost and no customs bill at the door.

Build time, not ship time. Every unit is made to order, so each product page shows an estimated build date rather than a delivery date. Transit is additional, and build dates move with production volume.

We confirm your date in writing once your order is placed.

What the carrier does. The freight company calls to schedule an appointment and delivers to the end of your driveway or the curb, usually on an 18 wheel truck.

The driver will not unload your crate and will not back into your driveway, so check that a truck that size can reach your property before you order.

You are responsible for unloading. Crates run 6 to 14 feet long and 800 to 1,600 pounds depending on the model.

If your crate is 84 inches or shorter the carrier may have a liftgate to help lower it. Longer than that there is no liftgate, so you will need proper equipment or a crew available.

If it arrives damaged. Accept it, photograph everything before moving it, and write "Crate arrived open/damaged, possible hidden damage" on the Bill of Lading.

Then call us within 72 hours. A clean signature releases the carrier and makes a claim nearly impossible to win.

Where it ships. Included freight covers standard residential curbside delivery in the contiguous 48 states. Alaska, Hawaii and Canada require a quote before ordering.

Five years, residential. Products designed and manufactured by Dundalk LeisureCraft are covered against defects in materials and workmanship under normal residential use for 5 years from the day you receive the product.

Parts only. The warranty covers replacement of defective parts. Service, labor and installation costs are excluded by the manufacturer.

What is not covered. Normal wear and tear, improper installation, insufficient maintenance, natural weather conditions, and failure to follow installation and care instructions.

Heaters, stoves and chillers are separate. These components follow their own manufacturer warranty terms. Electric heaters, wood burning stoves, chimney kits and chillers have separate coverage periods.

Use a licensed electrician. All electrical connections on heaters and chillers must be made by a licensed electrician, otherwise component warranty coverage may be void.

Residential use. The 5 year term is written for normal residential use. Buying for a gym, clinic, spa, hotel or rental? Contact us first for coverage details.

Who handles it. As your authorized dealer we handle the claim with the manufacturer for you. Call (888) 500-5675 with your order number and photos.

Built to order, so not returnable. Each unit is handcrafted for your specific order in Melancthon, Ontario, and because of that the manufacturer does not accept returns or exchanges.

Please call us before you buy if anything is unclear; we would rather answer questions first than have you end up with the wrong sauna.

Cancellations. Production is scheduled as soon as your order is placed. Contact us as early as possible at (888) 500-5675.

If your build has not started we will do everything we can to cancel at no cost. If it has started, we will explain your options.

Damaged on arrival, you are covered. Transit damage is handled by replacement, not return.

Accept the shipment, photograph the damage before moving anything, and write "Crate arrived open/damaged, possible hidden damage" on the Bill of Lading before signing.

Five year residential warranty. Products manufactured by LeisureCraft carry a limited warranty against defects in materials and workmanship under normal residential use for five years.

What the warranty does not cover. It is parts only: service, labour and installation are excluded. It also excludes normal wear and tear, improper installation, insufficient maintenance, weather damage, and failure to follow care instructions.

Two exceptions worth knowing. The warranty is written for residential use, so if you are buying for a gym, clinic, spa or rental property call us first.

Sauna heaters are not LeisureCraft made: Harvia, HUUM and Narvi units carry their own manufacturer warranties.